1. Introduction

Padel Unlimited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website padelunlimited.co.uk and use our services.

We are registered in England and Wales. Our registered office is at Offices 111 & 112 Access House, 3 Stanton Way, London SE26 5FU.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name and contact details (email address, phone number)
Business information (company name, job title)
Communication preferences
Any other information you choose to provide via our contact forms

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

Device information (browser type, operating system)
IP address and approximate location
Pages visited and time spent on our website
Referring website addresses

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer support
Send you information about our services (with your consent)
Improve our website and services
Analyse website usage and trends
Comply with legal obligations
Protect against fraudulent or illegal activity

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose
Contract: Where processing is necessary for the performance of a contract with you
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
Legal Obligation: Where processing is necessary to comply with the law

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activity. You can control cookies through your browser settings and our cookie consent banner.

Types of Cookies We Use:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing Cookies: Used to track visitors across websites for advertising purposes

You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting our website.

6. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who perform services on our behalf (e.g., hosting, analytics, CRM)
Business Partners: Verified partners in our network, only with your explicit consent
Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain contact form submissions for up to 3 years unless you request deletion.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at lead@padelunlimited.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. International Transfers

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: lead@padelunlimited.co.uk
Phone: +44 7769 185725
Address: Offices 111 & 112 Access House, 3 Stanton Way, London SE26 5FU

14. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113